Assertive communication

Main training goal is to enable participants to raise level of communications efficiency by applying assertive approach.

Basic approach in training is active, experiential learning, interactive learning and experience exchange, practical examples learning, analysis and model adjustment, discussion, reflection and practice by applying assertive tools and techniques. Training includes a lot of practical work so that participants can use and apply discussion topics on specific cases.

Participating on this training would enable you to:

• apply assertive communication model in everyday communication
• recognize own blockers for applying assertive model
• use adequate techniques in communication with challenging collocutors
• recognize and apply assertive model in everyday business environment (giving feedback, expressing opinion, conducting successful meetings, dealing with criticism, rejecting unreasonable requests)
• be more constructive during conflict situations at work

Training topics:

• Successful communication
• Communication styles
• Reasons for non-assertive behavior
• Assertive techniques
• Applying assertive communication in business environment
• Managing challenges in communication